Accessibility at WildPlay Parks

We give humans a place to reconnect with nature while pushing the limits of their physical and mental boundaries. Our active aerial adventures and ziplines are created to be as inclusive and equal opportunity as possible without compromising risk-management.These standards and practices apply to all WildPlay Parks. Specific sites may have additional accessibility regulations according to provincial or municipal requirements. We recommend you contact a local Park if you have any questions or concerns about access.

When booking your visit, let us know if you have any special accessibility requirements. In many cases we can find a way to offer a WildPlay experience that works with your personal needs and abilities.

If you have feedback about this information, or for documentation of our accessibility plan in another format, contact us.

ELEMENT ACTIVITIES

ACCESSING ANY ELEMENT

Guest responsibilities:

  • sign an online waiver (a parent/legal guardian must sign for every minor guest) that demonstrates individual understanding of the rules associated with the activity;
  • follow all WildPlay Element Guide and/or Guest Service instructions – including verbal and visual product and equipment use demonstrations before use;
  • get an Element Guide’s approval before entering the area of, or using, any Element activity;
  • remain attached to apparatus and equipment at all times.

Environmental conditions:

  • Outdoor, all weather/temperatures possible.
  • Ground: Uneven terrain. Wheeled personal mobility devices may not be usable on site or in specific areas. Contact the Park to confirm.
  • Element activities: Physical assistance devices may be used if they do not impede proper navigation of the Element or increase risk to the guest or others. Ask WildPlay staff for confirmation in advance.

Queuing up:

  • Element schedules: We have bookable check-in times (recommended), and walk-in spots (during regular hours, as available).
  • Booking: To avoid waiting in walk-in or stand-by lines, we recommend booking your check-in time in advance:
  • By phone during regular business hours Monday-Friday (and weekends Park during operating season). This is the best option for groups and special requests.
  • Online at WildPlay.com (24/7, self-serve).
  • In person at Guest Services during regular Park hours of operation.
  • Fees: As posted (regular rates) for guests and Support Persons participating the in the Element. There is no fee for Support Persons on site (on the ground) who are not participating. Private WildPlay Element Guides can be booked for general assistance at an per person rate, with two weeks notice (unless otherwise accommodated at a Park).
  • Support Persons: WildPlay may require that a support person accompany a person with a disability if necessary to protect any person’s health and safety.
  • Supporter Swap: Sometimes support person must be with another member of their group at all times. In this case, the original support person who waits until a switch to another support person can be made, may then participate in the Element without standing in line. Ensure your Element Guide is aware in advance.
ADVENTURE COURSE ACCESS

Includes the: Classic Course (minimum age seven), Extreme Course (minimum age twelve), Kids Course (ages five through twelve).
Each course contains 17 to 79 aerial progressively-challenging obstacles, such as: suspension bridges, ladders, cargo nets, tight ropes, climbing games, ziplines, tight ropes, and other unstable games.

Abilities

PHYSICAL:

  • Motor skills (individual and independent): standing, climbing, gripping, clipping* carabiners and pulleys, hanging, balance.
  • Full range of arm and leg movement.
  • Sufficient body strength and physical dexterity to manoeuvre through obstacles and ziplines.
  • Guests must be able to manoeuvre themselves (without physical assistance) through the obstacles.
  • Fit a harness, size: maximum 45” (114cm) waist; 26” (66cm) leg.
  • Maximum weight: 300lbs (136kgs).
  • Minimum reach: 5’ 11” (180 cm) on Classic and Extreme Courses; 4’ 7” (140 cm) on Kids Course – measured with heels on the ground to fingertips stretched overhead.

HEARING: Hear instructions from up to 100-feet (30 metres) away. Can be assisted.
VOCAL: Respond or call to someone up to 100-feet (30 metres) away, or carry a whistle. Can be assisted.
VISION: See up to 100-feet (30 metres). Can be assisted.

Environmental Conditions

Suspended obstacles on trees and/or spars. Heights up to 60-feet (18 metres).

Guiding

Element Guides facilitate harnessing, demonstration, monitor activity use, vocally coach guests from the ground, as well as physically perform assisted exits from the course, as needed.

Attire

Wear sturdy closed-toed shoes (no flip-flops), and close-fitting clothing appropriate for the weather. Long hair must be tied back.

*Kids Course: Guests ages five to twelve remain attached to cables at all times on a continuous belay. Adults do not participate. If assistance is required, a WildPlay Element Guide may be able to provide support. Contact a Park to confirm.

WHAT'S TO FEAR JUMP (WTF JUMP) ACCESS

A gravity-driven, foot-first, loose-line jump from 40-feet (12 metres). Some line tension automatically applied toward landing. Guided activity. Minimum age seven. Minimum weight 44lbs (20kgs). Maximum weight 285lbs (129kgs).

Abilities

PHYSICAL:

  • Motor skills (individual and independent): standing, climbing, gripping, hanging.
  • Full range of arm and leg movement.
  • Sufficient body strength and physical dexterity to withstand landing.
  • Fit a harness, size: maximum 45” (114cm) waist; 26” (66cm) leg.

HEARING: Hear instructions from up to 40-feet (12 metres) away. Can be assisted.
VOCAL: Respond or call to someone up to 40-feet (12 metres) away. Can be assisted.
VISION: If vision-impaired, landing must be assisted.

Environmental Conditions

Access from ground or Adventure Course. Launch point suspended in mid-air.

Guiding

Element Guides facilitate harnessing, body position, product access, and use.

Attire

Wear sturdy closed-toed shoes (no flip-flops), and close-fitting clothing appropriate for the weather. Long hair must be tied back.

ZIPLINE TOUR ACCESS

Includes: Zipline Tours in Kelowna and Nanaimo, BC – and WildPlay’s MistRider Zipline to the Falls in Niagara Falls, ON.
Based on configuration, zipline(s) travel 10-feet (3 metres) to 740-feet (225 metres) in length; at speeds of up to 100km/hr (62m/h) over/around varied terrain. Descends up to 200-feet (60 metres) / up to 14% pitch. Minimum age seven.

Abilities

PHYSICAL:

    • Motor skills (individual and independent): standing, walking, riding an elevator, climbing stairs or incline, sitting on a shuttle.
    • Sufficient dexterity of hands, legs, arms, and head to navigate onto and from ziplines.
    • Sufficient body strength and dexterity to maintain a horizontal body position while riding, and withstand a landing.
    • Fit a waist or full-body harness – size varies by site/activity. Contact the Park for details.
    • Foot travel between ziplines may be needed.
    • Niagara Falls, MistRider Zipline to the Falls: Maximum total weight limit is 275lbs (124kg) per ride.
    • Kelowna and Nanaimo Zipline Tours: Maximum weight limit is 300lbs (136kg).

HEARING

Not a requirement, but must be able to understand verbal instructions from a distance. Can be assisted.

VOCAL

Not a requirement, but must be able to communicate to someone at a distance. Can be assisted.

VISION

Able to see up to 100-feet (30 metres). Can be assisted.

Environmental Conditions

Access from ground, may include ladders, stairs, or elevator (based on site). Launch points, platforms, and landing points reaching up to 150-feet (46 metres) above ground. Participants are suspended in mid-air.

Guiding

Element Guides facilitate product access and use.

Attire

Wear sturdy closed-toed shoes (no flip-flops), and close-fitting clothing appropriate for the weather. Long hair must be tied back. Loose articles and personal items should be removed.

BUNGY JUMP ACCESS

A gravity-driven, loose-line jump from 150-feet (46 metres). Harnessed at ankles or waist/full-body (based on Level and Style). Assisted body positioning, launch, and exit (onto floating watercraft) by Element Guides. Cord recoil/bounce an average of five times. Minimum age twelve. Minimum weight 95lbs (43kgs), maximum weight 400lbs (181kgs), total, including tandem, per Bungy Jump.

Abilities

PHYSICAL

      • Motor skills (individual and independent): gripping and hold, reaching with arm(s), hanging upside down. Approval of a Doctor if range of movement is limited. Ability to climb stairs for access and upon completion (can be assisted).
      • Sufficient body strength and physical dexterity to withstand drop and recoil.
      • Fit an ankle harness; or full body harness fitting 26″ to 48″ (66 to 120 cm) at the waist – based on Bungy Jump style.

HEARING: If impaired, must be assisted/able to understand verbal instructions.
VOCAL: If impaired, must be assisted/able to communicate at a distance.
VISION: Not required.

Environmental Conditions

Launch: from a bridge suspended 150-feet (46 metres) above a river.
Landing: to a floating watercraft on a river; requires the guest to reach, grip, and hold a retrieval pole.

Guiding

Jump Master and Element Guides facilitate product access and use. Must have Jump Master approval, to “level-up” in difficulty/intensity.

Attire

Wear close-fitting clothing appropriate for the weather. Loose articles and personal items should be removed.

PRIMAL SWING ACCESS

A gravity-driven, loose-line pendulum of 110- to 150-feet (34 to 46 metres). Cord recoil pendulum 10-12 times (average). Assisted body positioning, and exit onto floating watercraft or ground (depending on site). Minimum age twelve. Minimum weight: 95lbs (43kgs) per person and 170lbs (77kgs) per ride. Maximum weight 400lbs (181kgs), total, including tandem, per ride.

Abilities

PHYSICAL

  • Motor abilities (individual and independent): gripping and hold, reaching with arm(s), hanging upside down. Approval of a Doctor if range of movement is limited. Ability to climb stairs for access and upon completion.
  • Sufficient body strength and physical dexterity to withstand drop and pendulum motion.
  • Fit paragliding harness; maximum 45” (114cm) waist; 26” (66cm) leg.

HEARING: If impaired, must be assisted/able to understand verbal instructions.
VOCAL: If impaired, must be assisted/able to communicate at a distance.
VISION: Not required.

Environmental Conditions

Launch: varies by site;

  • Nanaimo – from a bridge suspended 150-feet (46 metres) above a river, with stairwell access.
  • Kelowna – from a platform, with stairwell access.
    Landing: varies by site;

  • Nanaimo – to a floating watercraft on a river; requires the guest to reach, grip, and hold a retrieval rope.
  • Kelowna – to a platform, with stairwell access.

Guiding

Swing Master and Element Guides facilitate product access and use.

Attire

Wear close-fitting clothing appropriate for the weather. Loose articles and personal items should be removed.

PARK SITES

ASSISTIVE DEVICES

A person with a disability may provide their own assistive device for the purpose of obtaining, using, and benefiting from any of our activities or services. Assistive devices may include communication aids, cognition aids, personal mobility aids, and medical aids.

Exceptions may occur in situations where we determine the device may pose a risk to the health and safety of a person with a disability, or to the health and safety of others at the Park. If you have an assistive device that is excluded, please inquire with Guest Services to see if an alternative arrangement can be made.

It is the responsibility of the person with a disability to ensure that his or her assistive device is operated in a safe manner at all times.

CHAPERONE REQUIREMENTS FOR YOUTH

A responsible adult must accompany kids age 13 and younger on site.

CHECK-IN OR LINE QUEUEING PRIORITY

All guests receive the same participant priority, either a booked time, walk-in status, stand-by status, or first come-first serve – based on the Element activity protocol and the guest’s purchase. If you have a disability that affects your ability to stand in line, speak to a Guest Services representative.

DIETARY RESTRICTIONS

Common snacks are available at most locations, though food service is not extensive and may not meet specific dietary needs. Contact a Park for specific availability, or you are welcome to bring prepared food with you (food preparation and refrigeration facilities are not available).

EQUIPMENT RENTALS

Not required for participation in Element activities.

FACILITIES
  • Toilet accessibility: Varies by Park, may include portable toilet units with hand sanitization (Victoria and Kelowna) or washroom facilities with sink and running water (Maple Ridge, Nanaimo, Wood Buffalo, Niagara Falls).
  • Walking trails: Self-guided and intended to have the least impact on natural terrain. Walking options for guests vary by location, and may inhibit those with limited mobility.
  • Ramps/access to guest services: Available in most Parks and sites. Portable guest services are available where ramp access is not possible.
  • Wheelchair accessibility: Varies by and at site. Uneven terrain at most sites may impede some or all wheeled personal mobility devices.
  • Parking: Designated disabled parking spaces are located at several locations near the entrance around WildPlay Element Parks. Please note that you must display a disabled permit in your vehicle.

Rules Of Play

  • Arrive on time for booked check-ins. If late, arrangements will be offered for the next available check-in time.
  • Valuables may be stored in lockers for a fee (specific to Park sites). WildPlay accepts no responsibility for the security of items.
  • No smoking on site.
  • No drugs or alcohol permitted on site. No admittance if suspected to be under the use of drugs or alcohol.
  • Must be physically healthy and able to fulfill the Element access requirements. Consult your doctor if unsure.
  • Remain clear of Element zones when not participating under direction of WildPlay staff.
  • Adhere to all instructions of WildPlay staff.
  • Removal from an Element or the Park may be made by any WildPlay employee.
PERSONAL VIDEO AND PHOTOGRAPHY USE

People are welcome to use recording devices for the purpose of documenting and sharing their personal experience in public areas as long as safety and standards of use for Element activities are not compromised. WildPlay takes no responsibility for the use of personal devices by guests or when used by staff as requested by a guest. Drones may not be used without prior WildPlay consent and copies of transport authority registration.
Recording for commercial use must be approved via WildPlay’s Headquarters. Call 1-855-595-2251 or email ads@wildplay.com to inquire.

SERVICE ANIMALS

We welcome service animals on site at WildPlay Element Parks in the areas of our premises that are open to the public, as long as the animal is not otherwise excluded by law. In the event of an emergency, service animals will be the last evacuated from the Park. If you require a service animal that is restricted from an area or activity, please inquire with Guest Services to see if an alternative arrangement can be made.

TRANSPORTATION

Complimentary shuttle service to and from the Park is available at specific times and locations in Victoria BC.
Shuttle service from landing to Guest Services, for the MistRider Zipline to the Falls at WildPlay Niagara Falls is included in the Element experience, and is wheelchair accessible.
Shuttle service between Park Elements is not available.
Shuttle vehicles are not fully wheelchair accessible. However these vehicles do have enough room to store a folding wheelchair if the guest has sufficient dexterity to enter and exit the vehicle under their own strength.
For Park addresses visit WildPlay.com. We recommended Google Maps services for directions and transit information.

WEBSITE VIEWING (WildPlay.com)

WildPlay.com is fully responsive, with all features enabled across all screen sizes from desktop displays to mobile devices. WildPlay.com works across all major browsers, and works best on Chrome.
The site design works on a high colour contrast scale for textual elements over a background. If you are still having issues reading our site we recommend using Google Chrome with the ChromeVis extension installed.
To adjust your font size settings within your browser’s options, check the View menu/setting to adjust your zoom selection.

HAVE A QUESTION

For information and requests, talk to us at any Park – or at our Headquarters.