These are the Rules of Play at our Parks:
Also, it’s smart to read the Element Access Requirements for any activities you want to participate in.
Absolutely! Get a posse together for a special occasion, as your own cheer squad, or just because you need some hang time. Call 1-855-595-2251 to coordinate a check-in for your group. Note: For reservations of 10 or more guests per Element, a deposit of at least 50% of the total Element value is required at the time of booking. The balance is due on the scheduled day of visit.
Parks are open Spring, Summer, and Fall according to weather conditions in their region. Guest Services is available by phone during the day year-round at 1-855-595-2251. Check out a Park’s page on this site (see above menu) for scheduled check-in times.
If your gut clenches at the thought of heights, speed, or falling, we understand. Most of our guests feel some fear – and we’ve been there too. While our Elements are designed to test your boundaries, we want you to be prepared.
Before you begin any Element, our certified Guides will provide you with a thorough understanding of the experience, and how to manage your risk. On the aerial Adventure Courses, Guides who circulate under the course will coach you through any tricky spots. If you feel like you just can’t go further we can help you back down to the ground at any point. We bet you’ll be surprised (and thrilled) at just how far you go.
Everyone feels the challenge of our Elements in their own way. But a general guide is:
Individual bookings: no penalty if Elements are cancelled at least 24 hours before scheduled check-in time. No refunds or credit issued for Element cancellations made within 24 hours, or for guests who do not show up for their scheduled check-in time.
Group bookings: No penalty if Elements are cancelled three days before scheduled check-in time; deposits fully refunded. If cancellations are made within three days and up to 24 hours before scheduled check-in no refunds or credit will be issued for Element deposits. For cancellations made with less than 24 hours notice, or for guests who do not show up for their scheduled check-in time, the remainder of the Element balance for each guest will be charged to the credit card on file.
Note: Refunds issued on substantial cash deposits or cheques will be issued directly by WildPlay Park Services in the form of a cheque, within seven days from notice of cancellation by the guest. Element Gift Certificates, cards, or vouchers of any nature may not be used as a deposit.
**A “No Show” is defined as not arriving at least 10 minutes after the Element check-in time.
Cancellation by WildPlay: On rare occasion our Parks close due to weather or unforeseen circumstances. If this occurs, a guest may reschedule their activity or receive a refund of their payment/deposit in full.
We will do everything we can to find another check-in for you, as soon as possible. Call Guest Services right away at 1-855-595-2251 if you think you will miss your scheduled check-in time.
Parks are currently open in British Columbia, Alberta, and Ontario. Find a location.
Each Element has specific Access Requirements. Choose the activity that interests you for details.
If participating in any Element you sure do! Get your waiver done online now for an easier check-in. And if you’re bringing kids or teens (under age 19), make sure their parent/guardian has officially signed off.
Each Element has specific Age Limits:
Each Park has a selection of vending food and beverage. You are also welcome to bring your own snacks and lunch supplies. Trash and recycling are available on site.
All WildPlay locations have guest parking on site or nearby.
City transit runs to most our locations, and often there are other local shuttles or transportation methods we can recommend. Give us a call to find out the options to get to a Park you want to visit.
We sure do.
We recommend you book ahead of time to get the check-in that best works in your schedule. However, walk-ins are always welcome and we will get your adventure under way as soon as possible.