
We recommend reserving your adventure in advance. You can call our Guest Services Agents or complete the reservation request form below to get the process started.
Please note, by completing this form you have begun the reservations process. We will follow up by phone to confirm your reservation and departure time.
A valid credit card or deposit (where a credit card is not available)* is required to guarantee the reservation at the time of booking. Cancellations are accepted up to 24 hours prior to scheduled activity time without penalty. Cancellations made within 24 hours and No Shows**are subject to a 100% cancellation fee per reserved activity, per guest.
A deposit* of 50% of the total activity value is required at the time of reservation. The balance is due on the scheduled day of activities. For cancellations where more than 14 days’ notice has been given prior to the scheduled activity time, WildPlay will refund the full deposit. Cancellations made with less than 14 days but more than 24 hours notice prior to the scheduled start time, the deposit will not be refunded. For entire group cancellations or No Shows within 24 hours prior to activity time, the remainder of the activity balance (remaining 50%) will be charged to the card on file to make up the 100% cancellation/No-Show fee.
*Deposits are accepted using the following payment methods: Visa, Mastercard, debit card, cash, gift certificate and by corporate cheque.
**A No Show is defined as not arriving at least 15 minutes prior to activity departure time.
Guest may reschedule or payment/deposit will be refunded in full.