F.A.Q.

+ What should I wear/bring?

☀️Check the current weather forecast. Most guests dress in layers or bring a change of clothes to stay comfortable. Bring mittens on colder days.

👟Wear proper-fitting, closed-toe shoes which are secured to the foot (no flip-flops, crocs or slides/flats!)

👗Dress like an adventurer! Wear comfortable clothing that fits snugly (dresses are hard to climb in!). Tie back loose hair and remove all jewelry and loose objects.

🚰Bring a water bottle to rehydrate, and snack to refuel. We also have drinks and snacks for sale at Guest Services.

📷Stash your camera in a secure pocket to keep your tech tools safe while you record your story. You are responsible for your stuff!

+ Do I have to complete a waiver?

Yes! Once a booking has been made, waivers will be sent as unique links in your booking confirmation email. This link can be shared with other members of the group by opening the waiver and copying the link. (Links are unique to each booking, so there's no general link to provide.)

Get your waiver done in advance for an easier check-in. And if you’re bringing kids or teens (under age 19), make sure their waivers have been signed by a parent or legal guardian. For walk-in visits, waivers will be completed on-site.

If you do not have a booking but are part of someone else's booking, please provide the park and the name of the person the booking is under. We can provide you with the waiver link.

If you do not have a booking but need to sign the waiver on behalf of a participant attending the park, the link to waiver can be texted or emailed once they are booked into the system.

+ How do I prepare for a WildPlay visit?

Take care of these three things to make sure you have a great WildPlay visit:
• Double-check the Access Requirements for the adventures you’re interested in. (Visit the specific Location page to view Access Requirements)
• Book your adventure if you want to guarantee your play time. Walk-ins are welcome, and will be fit in at the next available check-in. Avoid any wait by booking now. Even when guests do pre-book the zipline, waiting can still be a part of the process.
• Complete your waiver. Your check-in will be way easier if you’ve submitted your waiver online. This is super important if you’re bringing a group with kids or teens because you’ll need their parent/guardian to officially give the okay.

+ What park rules do I need to know?

These are the Rules of Play at our Parks:
• Smoking is not permitted in our parks.
• Zero tolerance for alcohol and drugs.
• To participate in an adventure, guests must be in good health and not subject to dizziness or motion sickness; must be free from high blood pressure, heart, back or neck problems; must not be pregnant.
• Guests 13 years old and under must be accompanied by an adult (can be non-participating)
• Guests are responsible for the safe-keeping of personal items.
• Watch for falling objects from above when near adventures.
• Wear closed-toe footwear, secured to your feet, and clothing that fits snugly. Tie back long hair. Remove all jewelry and loose objects.
• The instructions of WildPlay employees must be adhered to at all times. WildPlay employees are empowered to remove any guests from any Element or the Park if deemed necessary for their, or others, safety (without warning or refund).

Also, it’s smart to read the Adventure Access Requirements for any activities you want to participate in.

+ Can I bring a group?

Absolutely! Get together for a special occasion, as your own cheer squad, or just because you need some hang time. Call 1-855-401-0123 to inquire about our special group rates and to coordinate a check-in for your group.

+ What if my group size changes?

For groups over 15 participants, large changes in numbers must be given to us at least three days in advance, and smaller changes (1-2 people) can be given to us at least 24 hours before your booking. For any cancellations, changes with less than 24 hours notice, the remaining balance for each guest will be charged to the credit card on file. Reach out to us at playmore@wildplay.com or call +1-855-401-0123 for support and to make changes to your group bookings.

+ What if I feel scared, or get stuck?

If your gut clenches at the thought of heights, speed, or falling, we understand. Most of our guests feel some fear – and we’ve been there too. While our adventures are designed to test your boundaries, we want you to be prepared.

Before you begin, our certified Guides will provide you with a thorough understanding of the experience, and how to manage your risk. On the aerial Adventure Courses, Guides who circulate under the course will coach you through any tricky spots. If you feel like you just can’t go further we can help you back down to the ground at any point. We bet you’ll be surprised (and thrilled) at just how far you go.

+ How hard are the activities?

Everyone feels the challenge of our Elements in their own way, but here is a general guide...

Zipline Tours

• Physical: Low impact and skill level. Just hold your body taut and ride.

• Mental: Exciting. Significant heights to soar. (Guided Element.)

• Physical: Progressive impact, from low to high skill level as course games get more challenging. Doable by almost everyone.**

• Mental: Exhilarating. Heights rise up to sixty feet – comfort in the trees typically rises too. (Self-paced Element.)

• Physical: Moderate impact (mostly as your stomach drops); low skill level (if you can take one step ahead you’re good to go).

• Mental: Nerve-wracking. You’ll need a little faith for this free-fall. (Guided Element.)

• Physical: High impact. You’ll feel the drop, speed, and rush of adrenaline right through to your core. Low skill level (just sit in your harness and hang on tight).

• Mental: Intense. You’ll wonder what made you do this. Then you’ll be so glad you did. (Guided Element.)

• Physical: Super-high impact. Plunging into open air is the biggest rush. Skill requirement is progressive through six levels and over a dozen styles. **

• Mental: Awesome. We’re not sure if it’s bravery or bafoonery. Maybe both. (Guided Element.)

+ What is your cancellation policy?

Individual bookings: no penalty if Elements are cancelled at least 24 hours before scheduled check-in time. No refunds or credit issued for Element cancellations made within 24 hours, or for guests who do not show up for their scheduled check-in time.**

Group bookings: No penalty if Elements are cancelled three days or more before scheduled check-in time; deposits fully refunded. If cancellations are made within three days and up to 24 hours before scheduled check-in no refunds or credit will be issued for Element deposits. For cancellations made with less than 24 hours notice, or for guests who do not show up for their scheduled check-in time, the remainder of the Element balance for each guest will be charged to the credit card on file.**

Note: Refunds issued on substantial cash deposits or cheques will be issued directly by WildPlay Park Services in the form of a cheque, within seven days from notice of cancellation by the guest. Element Gift Certificates, cards, or vouchers of any nature may not be used as a deposit.**

A “No Show” is defined as not arriving at least 10 minutes after the Element check-in time. Cancellation by WildPlay: On rare occasion, our Parks close due to weather or unforeseen circumstances. If this occurs, a guest may reschedule their activity or receive a refund of their payment/deposit in full.**

The cancellation policy for activies at WildPlay Niagara Falls may differ. Please visit the Niagara Falls Park page for more details

+ I’m running late! Will I be able to participate?

We will do everything we can to find another check-in for you, as soon as possible. Call Guest Services right away at 1-855-595-2251 if you think you will miss your scheduled check-in time.

+ What are your minimum age/height limits?

Please note that each adventure has specific minimum age, height, and weight limits to participate:

• Kids Adventure Course: Ages 5+, must be 114cm (3'9") tall.

• Classic Adventure Course: Ages 5+, must be 142cm (4'8") tall.

• Extreme Adventure Course: Ages 5+, must be 142cm (4'8") tall.

• What’s To Fear Jump (WTF Jump): Ages 5+, must weigh 44lbs (20kg).

• Zipline Tours: Ages 7+, participants under 100lbs (46kg) ride tandem with a guide.

• Primal Swing: Ages 12+, must weigh 95lbs (43kg).

• Bungy Jump: Ages 12+, must weigh 95lbs (43kg).

• Axe Throwing: Ages 12+.

Please reach out to us at playmore@wildplay.com if you have further questions or concerns about WildPlay's access requirements!

+ Do you have anything to eat or drink on-site?

Each Park has a selection of vending food and beverage. You are also welcome to bring your own snacks and lunch supplies. Trash and recycling are available on-site.

+ Do you have parking on-site?

All WildPlay locations have guest parking on-site or nearby.

+ Are dogs allowed?

Bark bark! Dogs are permitted, but they must be kept on leash. Dogs are not allowed at Jones Beach.

+ Do I need to book in advance?

We strongly recommend booking your adventure if you want to guarantee your play time. Walk-ins are welcome, and will be fit in at the next available check-in. Avoid any wait by booking now - click here!

+ I want to try the Classic Course, but don't have time / energy to do the whole thing. Can I do just one level?

Yes! We now have "Single Level Classic" as an option in our booking system. You can try the Green level of the Classic Course for just $29.99!

+ What if I book a bundle but don't complete all of the Elements?

If you book a bundle, like the Triple Play Bundle or Do It All Deal, and are unable to complete all of the Elements, you will receive a voucher for the missed activity/activities.

+ Is WildPlay accessible for guests with mobility challenges?

WildPlay's elements are people-powered and have minimum access requirements. WildPlay's elements often require a participant to be able to move in a specific way or perform a complex task to participate. In many cases, for risk management purposes the participant must learn and demonstrate their capability to perform particular tasks before being permitted to participate in an activity.

Whenever reasonably possible, WildPlay strives to accommodate guests that have unique challenges. Due to the wide variety of challenges a human can face, WildPlay's policy is to deal with each individual on a case-by-case basis. Please call us at 1-855-595-2251 and we would be happy to explore ways to enable participation for those with mobility challenges.

+ What size are the harnesses?

BC & NY PARKS: We have 2 harness sizes available in park that are adjustable for various body sizes. These harnesses have a max size of: 27.5 inches on the legs and 55 inches on the waist. Our guides will ensure you get the best fitting harness and assist with tightening of harnesses prior to beginning your adventure. Harness size availability may vary by time of day and location.

NF WHIRLPOOL ADVENTURE COURSE: Same guidelines as BC & NY

NF ZIPLINE TO THE FALLS: These specialized harnesses are designed to accommodate a wide range of body types, with a maximum weight limit of 275 lbs.

+ Parking

If you are driving to our Park, you receive complimentary parking. Pick up your parking voucher upon check-in, and you’re all set!

+ WeGo Bus

If you are taking the WeGo bus to our Park, we are a stop on the Green Line North (Aerial Adventure).

+ What happens if it's raining?

At the Whirlpool Adventure Course, we operate rain or shine! Make sure you are dressed properly for the weather and have some fun.

+ Where to find us

We are located within the Grandview Market Place at the bottom of Clifton Hill. Look out for the big blue ZIPLINE to the Falls sign.

+ Where to check in

When checking in, report to the blue Zipline Check-In kiosk (Only with reservation, payment, and waiver completed). If one or more of these are missing, ask one of our Guest Service staff to get you set up for your flight.

+ WeGo Bus

If you are taking the WeGo bus to our Park, we are located at the Hornblower Niagara Cruises stop at the bottom of Clifton Hill.

+ What happens if it's raining?

At the Zipline to the Falls, we operate rain or shine! Make sure you are dressed properly for the weather and have some fun.

+ Can I bring a GoPro?

Yes, however, we only allow specific straps that follow our guidelines/procedures. We allow helmets/chest strapping, and wrist mounts as long as the pole does not extend. The guide lead on the launch tower has the final say on approvals. Please email infonf@wildplay.com with specific Go-Pro related questions.